Frequently Asked Questions

Navigating the New Waters of Design

We understand how important it is to have access to your ongoing projects, and we’re here to make this transition as smooth as possible for you. In December 2023, we embarked on an exciting journey with the launch of our new Online 3D Planner, a tool designed to enhance and simplify your design experience.

While we’re moving forward with this innovative platform, we haven’t forgotten about your projects on the old Portal. If you need to access an existing project, no worries at all – you can still reach the old Portal through this link. It’s our way of ensuring that none of your creative efforts go unnoticed and you can continue your projects without a hitch.

Remember, we’re always here to assist you in this transition and beyond. Your design journey is important to us, and we’re committed to supporting you every step of the way.

Absolutely! Our user-friendly online design software is created for everyone, regardless of technical skills. You can easily design your custom joinery from anywhere, at any time.

Our flatpacks are designed for easy assembly, all cabients will be pre-drilled by doing this we are taking out any quess work and complicated joinery fromulas out. Most customers find they can assemble them without professional help, saving time and money.

We strive to minimize wait times. Once your design is finalised generally you will receive your order in 10 working days. If there are any delays our staff will notify you prior to accepting orders.

No, unfortunately due to processes and automation we can not modify the order after they have been booked for production.

We use high-quality materials to ensure durability and longevity. All of our cabinet material are Moisture Resistant and has lowest amount of formaldehyde release available on the market ( E0) keeping you and your family safe. 

Through our design software, you can input exact dimensions and customise the design, ensuring each piece fits perfectly in your designated space.

We understand that assembly can sometimes be challenging. That’s why we offer customer support to guide you through any issues you might face, ensuring a smooth and stress-free experience.

In the unlikely event that you receive damaged or missing parts, please take photos and contact our customer support. We will do our best expedite replacements part/s.

Absolutely! Our custom design approach is ideal for maximizing the potential of small or unusually shaped areas, ensuring every inch of your space is utilised effectively.

Absolutely! We understand that getting your custom joinery to your doorstep is a crucial part of our service. We offer specialized joinery freight to ensure your order arrives safely and efficiently. The cost for delivery varies depending on factors like the size of your order and the distance it needs to travel. Generally, the price range for delivery is between $200 and $800. We strive to provide the most cost-effective and reliable delivery options to bring your custom joinery right to you, hassle-free.

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